Privacy Policy

This Privacy Policy describes how Ellis Marketing of Texas LLC ("we," "us," or "our"), operating the SamCalls wellness check-in service, collects, uses, and protects information provided by users of our website and service. By using SamCalls you agree to the terms of this Privacy Policy.

1. What Information We Collect

We collect the following categories of information:

• Account Information: Name, email address, phone number, billing information, and timezone provided during signup.
• Senior Contact Information: First name and phone number of the senior enrolled for wellness calls. We collect first name only — we do not collect or store last names, medical records, diagnoses, or any Protected Health Information (PHI).
• Call Data: AI-generated wellness call summaries, call duration, call outcome (e.g., answered, voicemail), and mood indicators. We do not store raw call transcripts beyond 30 days.
• SMS Opt-In Data: Your explicit consent to receive SMS messages, the date and time consent was provided, and the method by which consent was collected.
• Usage Data: Pages visited, browser type, IP address, and general location data collected via cookies and analytics tools.
• Communications: Messages you send to our support team.

2. How We Use Your Information

We use the information we collect to:

• Deliver AI wellness check-in calls to enrolled seniors on your behalf
• Send you SMS and email summaries of each call outcome
• Alert you when a call requires human follow-up or indicates a concern
• Process your subscription and billing
• Improve our AI agent and service quality
• Respond to your support requests
• Comply with applicable legal obligations

3. SMS Messaging & Opt-In Details

These messages include:

• Wellness call summaries after each completed check-in call
• Alerts when a senior requires follow-up or assistance
• Missed call and voicemail notifications
• Account and subscription notifications

• Message Frequency: Message frequency varies based on your selected plan — up to 1 message per day per enrolled senior.
• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
• Opt-Out: Reply STOP to any message to opt out. You will receive a one-time confirmation. Reply START to re-subscribe.
• Help: Reply HELP for assistance, or contact us at [email protected].

4. Cookie & Tracking Practices

Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. Types of cookies we use:

• Essential Cookies: Required for the website to function (e.g., login sessions, form submissions).
• Analytics Cookies: Help us understand how visitors interact with our site. Data is aggregated and anonymized.
• Preference Cookies: Remember your settings and preferences.

You may disable cookies through your browser settings. Disabling essential cookies may affect site functionality.

5. Data Security & Handling

We take reasonable technical and organizational measures to protect your information, including:

• All data transmitted between your device and our servers is encrypted using TLS/HTTPS
• Access to personal data is role-restricted on a least-privilege basis
• Call recordings and AI-generated summaries are stored in secured cloud infrastructure
• Call transcripts are purged after 30 days unless extended retention consent is provided
• We do not store Protected Health Information (PHI) or medical records

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data, subject to legal retention requirements
• Opt-Out of SMS: Reply STOP at any time or contact [email protected]
• Account Cancellation: Cancel your subscription at any time through your account settings

To exercise any of these rights, contact us at: [email protected]

7. Mobile Information Sharing Statement

We may share data with service providers who assist us in operating our platform (such as cloud hosting, AI voice, and SMS delivery providers) under strict data processing agreements. These providers are prohibited from using your data for any purpose other than providing services to Ellis Marketing of Texas LLC.

8. Data Retention

We retain your account data for the duration of your active subscription plus 90 days following cancellation, after which it is deleted or anonymized. Call transcripts are purged after 30 days. Billing records are retained as required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email. Continued use of SamCalls after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact: